Service & Change Management Inventory
- Compile and validate services from all vendors
- Assign allocate items associated with Cost Centers
- Compare invoice details from vendors to inventory to identify changes that occurred each month
- Monthly update to inventory to help validate invoices
- Validate provided changes
Management Reporting
- Historical analysis of spend
- Customized billing and invoicing reports
- Customized inventory reports
Budget planning
- Assistance vendor negotiation
- Assistance with RFP preparation
- Benchmarking
Contract Management / Contract Compliance
- Create a Master View of all contracts and key contract details. This is searchable and can be sorted or filtered by vendor, type of service, size of contract, expiration date, etc. It can also total the value of all contracts by vendor
- Create a database making it easier to enter the information needed to manage a contract. Keeps all information, related documents and sub-agreements in one easily accessible place
- Ensure that all services are associated with the correct contract to receive contract rates
- Review terms, conditions and rates
- Avoid costly penalties for failing to meet contract commitments
- Review to avoid contract terms to minimize early termination penalties
- Review to avoid contract expiration that may result in higher rates
- Conduct contract reviews for contract negotiations to obtain an advantage over vendors
- Review for sufficient time to investigate lower cost alternatives
- Manage SLA’s ( Service Level Agreements), Discounts and Pricing
- Review of changes in service guide and tariff
Project Implementation Services
- On-demand resources and communications subject matter experts to reduce client investment in managing the change
- Maximize savings by prioritizing the transition based on cost impact
- Ensure an efficient transition to realize savings as quickly as possible
- Hold carriers and vendors accountable for timelines, keeping them on deadline for completion of tasks and deliverables
- Coordinate changes on a location-by-location basis
- Ensure each client site understands its role in the project implementation process, including equipment receipt and shipment, site surveys, circuit delivery, etc.
- Minimize the cost of migration by managing timely disconnect of old infrastructure
- Proactively identifying and addressing any potential impediments that will delay the project
- Confirm savings are realized by continually auditing invoicing to make sure all old billing ceases and new billing is aligned with contract pricing